|What if this works?||“What if this works?” is one of my best coaching questions. You cannot achieve continuing success without preparing for it. This doesn’t mean starting a second shift before your sales increase, for example. It does mean having the plans and processes for starting a second shift prepared as part of introducing your new product.|
|What if a key part of your business goes down?||Machinery breakdowns, illness of key team members, storms, key team retirement or resignations, etc. are a fact of business life. How much cross training and employee development is part of your daily routine? How many strategic alliances have you developed? Do you have succession plans? Being prepared is a major responsibility of business ownership and leadership.|
|What is my customer retention?||Low customer retention, and/or a low customer referral rate are leading KPIs, indicating a need to proactively redesign your operations. Simply, if you are not at minimum, satisfying your customers, you have a big problem. Of course, your goal should be to consistently WOW your customers. Customers who are only satisfied are not loyal, raving fan customers.|
Work on your business, not just in your business.