2017 Business Excellence Forum – Blinding Flashes of The Obvious Part 3

Day two was kicked off (no pun intended) by Tim Brown, 1987 Heisman Trophy winner, NFL Hall of Fame member, and very inspirational speaker.  Here are some of my Tim Brown BFOs:
  • Be the coach
    • Be sure of yourself & your approach
    • Emphasize team
    • Look for & guide team members to see their abilities & potential
  • Talent is not enough – you need mental strength to succeed
  • Realize that sometimes a mindset change may be required to move forward
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  • Seek mentors …
    • Who can show you something about yourself
    • See what you cannot see within you
    • Say what you need to hear, not what you want to hear
  • Don’t be adverse to using a proven system from elsewhere
  • Little things lead to big results
The next speaker was Richard Maloney, President of Engage and Grow, a strategic partner of ActionCOACH.  In the course of presenting the benefits and outline of the Engage & Grow 12-week program, Rich enlightened us about the current poor state of employee engagement, strategies to raise the level of engagement and the benefits thereof:
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across the USA only 24% of employees are highly engaged.  Another way of looking at that is img_9638-small on average two out of every ten of your team are so highly disengaged that they would sabotage your company, or jump ship.  If you think your team would score as more engaged, think again.  A survey of their clients found a 30% gap between senior management’s guess and the team’s actual level of engagement. img_9640-small The Engage & Grow program taps into the science of motivation.
  • A Deloitte survey found that companies with highly engaged teams were eight times more successful over a ten year period than industry peers with lower team engagement.
  • Our job is to change the lives in front of us.
Next up was Paul Dunn, Chairman of B1G1, a global business giving initiative on a mission to create a world full of giving.  Paul’s presentation was in keeping with this year’s BEF theme of Serve More to Earn More. Paul opened with the following quote from Sir Issacs Newton: img_9666-small Using www.internetlivestats.com in order to show that time is increasingly compressed, he displayed some live global stats for that moment: (2/21/2017):
  • 7,519 tweets / sec.
  • 2,472 Skype calls / sec.
  • 58,875 Google searches / sec.
  • 68,234 YouTube video uploads / sec.
  • 2,566,295 email / sec.
  • 42,125 gbytes / sec.
And img_9670-small He quoted Peter Diamandis: img_9674-small He urged us to EARN more to GIVE more, and vis-a-versa: img_9676-small to address these global issues There are two choices we can make: img_9678-small or img_9679-small “The challenge is not to be successful, the challenge is to matter more. – Seth Godin From Simon Sinek’s “Start With WHY” img_9684-small img_9686-small This wraps up part three of my 2017 BEFA BFOs.  There will be more Paul Dunn and Brad Sugars in part four.

Three Mini Blogs

Effective Delegation – Step 1 I’ve been rereading “The 7 Habits of Highly Effective People” by Stephen R. Covey.  In 7 Habits, an important distinction is made between “Gofer Delegation” and “Stewardship Delegation.”  I realized that in my ongoing series of blogs on the subject of Effective Delegation I failed to make clear that the series is focused solely on Stewardship Delegation. Aside from deciding to actually begin delegating and having a plan as to what items to delegate, the first step in delegating any responsibility under Stephen Covey’s and my definition of stewardship delegation is defining and communicating the Desired Result.  Once the desired result is clear and understood by both you (the delegator) and the person you are delegating to (the “delegatee”), they are enabled to take responsibility to deliver that result.  It is up to the delegatee to determine how the methods that will be implemented to deliver the desired result.  This mutual understanding of the target is the foundation upon which leverage and success is built.   A Strong Reference to an Article (and Book) In the January 2016 edition of “Success” magazine there is a wonderful article by Amy Morin entitled “13 Things Mentally Strong People Don’t Do excerpted from her book of the same title.  Here are the headlines, please read the article or the book for the details:
  1. Waste time feeling sorry for themselves
  2. Give away their power
  3. Shy away from change
  4. Squander energy on things they can’t control
  5. Worry about pleasing everyone
  6. Fear taking risks
  7. Dwell on the past
  8. Repeat their mistakes
  9. Resent other people’s successes
  10. Give up after their first failure
  11. Fear “alone time”
  12. Feel the world owes them something
  13. Expect immediate results
I’m sure you will benefit from learning more about this important subject.   Headline in a Newspaper The other day I read the following headline “Pressure on Apple for Its Next Big Thing.”  This headline reminded me of one of the key things I learned when I was consulting at a company in the midst of a turn-around attempt.  The simple lesson is that there is never a “Silver Bullet.”  The company I was working with got into deep financial trouble because they keep searching to the one product that would save the business.  In fact they already had an excellent product offering that they could not reliably and consistently deliver.  One by one their retail customer base stopped ordering from them. You may be thinking that their silver bullet was fixing their fulfillment process.  Their inability to fulfill orders was a result of several factors including poor inventory control, poor bookkeeping and a lack of sales analysis, to name just a few.  One of the main messages of the ActionCOACH 5 Way Formula – Business Chassis is that your business can achieve massive results if you cover your bases and grow your business in balance. My colleagues and I will be happy to work with you to implement any of the concepts mentioned in the blog.